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Route Supervisor

Waste Connections of Canada

This is a Contract position in Kitchener, ON posted May 31, 2020.

Our Kitchener district, has an immediate opening for an Route Supervisor to lead its team of Drivers. The Route Supervisor will have about 15 commercial and industrial drivers under their supervision and will oversee 13 routes across different LOB’s.

We are looking for a servant leader who is a true reflection of our culture and embodies our operational values in leading their team and driving results. Your success in this role is dependent on your work ethic, your communication skills, and your leadership ability to create long-lasting relationships. The key to Waste Connections of Canadas’ continued growth and success is sourcing, developing, and promoting its people.

Pay: Salary

Hours: M-F (Days)

Position Summary:

Route Supervisor is responsible for managing all the Drivers on a daily basis. The Routes Supervisor ensures that operations are running safely by performing driver observations and monthly safety meetings. This role is a leadership position of our Collections business unit. The key responsibilities will be to ensure that safety, compliance, customer service, efficiency, productivity targets are met consistently. The Supervisor is also responsible for forecasting the labor budget for the month.

Duties and Responsibilities:

  • Ensure that Drivers completing daily safety and maintenance checks on VCR
  • Coordinates with Dispatcher to ensure deliveries, exchanges and repairs are completed in a timely manner
  • Plans and monitors employee schedules and route scheduling including regular communication throughout the day until all routes are completed.
  • Performance Management of employees through the progressive discipline process.
  • Conducts accident investigations including scene management, first accident report and final analysis with the root cause and preventative measures.
  • Maintaining adherence to company safety policies and DOT regulations.
  • Conducts field inspections and audits of all site personnel to ensure proper work procedures.
  • Receives and reviews customer complaints regarding collection programs, and works toward a resolution
  • Ensures set-up errors and missed pickups are reported and resolved.
  • Communicates and follows-up on customer service and / or site issues, vehicle repairs, and safety issues reported by drivers.
  • Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
  • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
  • Reviews weekly demands and volumes for routes, determines potential gains from re-routing and recommends re-routes to the Operations Manager.


  • 3 or more years of managing in a people-driven environment
  • Knowledge of OSHA, CVSE, DOT, and MOE guidelines
  • Knowledge using Microsoft Office.
  • Excellent written, verbal and interpersonal communication skills
  • Must be detail-oriented, highly accountable and able to prioritize tasks.
  • Commercial Driver’s License or the ability to obtain one within 90 days.