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Client Service Manager

Choice Logistics

This is a Contract position in Upper Merion Township, PA posted June 11, 2020.

COMPANY OVERVIEW: For more than 50 years, Choice has helped the world’s leading companies better manage their global supply-chains.

We provide customized logistics solutions that enable global technology manufacturers, value-added resellers, and third-party service organizations meet the high-availability requirements of their customers.

Our business model is as dynamic and global as the needs of our customers.

As needs change, we provide the agility, technology, and knowhow to stay ahead of the curve.

At Choice, we hire, develop, and retain the “best and brightest” so we can continue to provide results that clients cannot get anywhere else.

POSITION OVERVIEW: The Client Program Manager is the primary client contact who owns, manages, and delivers on the client experience.

This individual will accurately represent the scope of Choice Logistics’ service capabilities to provide innovative and precise solutions for mission critical services.

This individual will be expected to be a cross functional champion who can lead and collaborate with internal stakeholders to define, develop, and execute upon value added solutions for our clients.

JOB RESPONSIBILITIES Add value to the Choice Client Experience Build and develop strong comprehensive relationships both internally across departments and externally with clients Provide consultative solutions to client needs and objectives Partner with clients to identify business requirements, and develop a road map to appropriately project manage solutions Represent the complete spectrum of Choice Logistics’ services, infrastructure, processes and policies to Clients Develop a strategic communication cadence with clients that emphasizes alignment, performance, management and solutions delivery Identify and engage in new business opportunities with existing clients Create a proactive approach to client issues, being aware and creating a resolution prior to client escalations Monthly KPI reporting Quarterly Business Review – create presentation, exception analysis, etc.

inclusive of participating in the meetings Proactively review re-occurring failures with SME’s within Choice and develop corrective actions Become the face of Choice at client site Identify IT enhancements and EDI upgrade opportunities between client and Choice Utilize Salesforce as CRM Tool SKILLS/QUALIFICATIONS Bachelor’s Degree 3 Years of Logistics/Supply Chain Experience Deep understanding and in-depth knowledge of Logistics and Supply Chain Management Industry 5 Years of Customer Facing Experience 3 Years of Project Management Experience Exceptional Interpersonal, Written, and Verbal Communication Skills Experienced with CRM Tools, in particular Salesforce Advanced knowledge in Microsoft Office Travel up to 25%